Last Updated: March 12, 2026

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days.

If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Delivery delays may occasionally occur due to customs clearance, weather conditions, or carrier delays.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s).
Tracking numbers will usually become active within 24–48 hours.

4. Customs, Duties and Taxes

Nature's Melody is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Lost or Damaged Packages

We are not responsible for packages that are lost or damaged during transit.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. Please keep all packaging materials and damaged goods before filing a claim.

However, you may contact us and we will do our best to assist you.

6. Incorrect Shipping Addresses

Please ensure that your shipping address is correct before completing your purchase.

We are not responsible for orders shipped to incorrectly provided addresses.

7. Shipping Restrictions

We currently ship to the following locations:

• U.S.A

• Europe

• India

Orders outside these areas may not be processed.